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Available daily between 9 a.m. - 6 p.m.
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Answer within one business day.
General
Can I place an order again?
Yes, you can easily re-place a previous order by logging into your account and going to your order history. There you can select the order and checkout again. Need help? If so, please contact us.
Can I cancel my order?
You can cancel your order while it has not yet been shipped. Please contact our customer service as soon as possible to do so. If the order is already in transit, you can refuse it upon delivery.
What is the delivery time for an order?
Delivery time depends on product availability. An estimated delivery time is indicated on the product pages. In most cases, your order will be delivered within 2 to 5 business days.
Can I change my order?
As long as the order has not yet been processed, you can change it. Please contact us as soon as possible and we will see if an adjustment is possible. No changes can be made after shipment.
Am I eligible for volume discounts?
Yes, we offer volume discounts for larger purchases. Please contact our sales department for a customized quote. This applies especially to business customers and installers.
Can I request a quote?
Yes, you can request a quote for larger projects or business purchases. Send us an e-mail with the desired products and quantities, and we will create a competitive custom offer.
Can I have products packaged loose or in a special way?
Yes, we can package products loose or according to specific instructions. Please contact our customer service department for this before placing your order.
Why am I not receiving an order confirmation?
Please check your spam or junk mail folder first. If you still have not received a confirmation, please contact us to verify that the order went through properly.
Delivery & pickup
What are the shipping costs?
Shipping costs are calculated based on the weight and size of your order. Orders within the Netherlands are shipped free of charge. View current rates on our shipping page.
Can I pick up my order?
Yes, it is possible to pick up your order at our warehouse in Zevenhuizen. Please indicate this in advance.
Can I choose my delivery date?
We ship orders as soon as possible, but in some cases we can accommodate a desired delivery date. Please contact us before ordering to discuss options.
Do you also deliver to Belgium and other countries?
Yes, we deliver in the Netherlands and Belgium. For other European countries, please contact us to discuss the possibilities.
What happens if I am not home at the time of delivery?
If you are not at home, the delivery person will try to deliver the package to your neighbors or return the next business day. You will receive a notification with further instructions.
Can I have my order delivered to another address?
Yes, during checkout you can specify a different delivery address. This can be useful if you want your order delivered to your work address.
My package arrived damaged, what should I do?
Please contact our customer service immediately and include photos of the damage. We will provide an appropriate solution, such as a replacement or refund.
Can I request a rush delivery?
In some cases, we can arrange a rush delivery. Please contact our customer service department for options and any additional charges.
Pay
What payment methods do you accept?
We accept iDEAL, credit card, PayPal and bank transfer. Business customers can also pay by invoice upon request.
Can I pay afterwards?
Yes, for business customers and installers we offer the option to pay in arrears via invoice. Please contact us for more information.
My payment failed, what should I do?
Check that you have sufficient balance and that your payment information is correct. If the problem persists, contact your bank or try another payment method.
Can I download my invoice?
Yes, you can download your invoice by logging into your account and going to your order history. You will also receive the invoice by email after payment.
Are your prices inclusive or exclusive of VAT?
Our standard prices include VAT unless otherwise stated. Business customers can receive an invoice with VAT specification.
Is online payment with you safe?
Yes, we use a secure payment environment and encrypted connections to protect your data.
Can I make payment arrangements?
In some cases, we can offer a payment plan for larger orders. Please contact us to discuss the possibilities.
How long will it take for my payment to be processed?
iDEAL and credit card payments are processed immediately. For bank transfers, it may take 1-2 business days for payment to reach us.
Ordering
How do I place an order?
You can easily place an order through our webshop. Add the desired products to your cart, fill in your details and choose a payment method.
Can I change my order after I place it?
As long as the order has not been shipped, you can contact our customer service department to make changes.
Can I order more than one product at a time?
Yes, you can add multiple products to your cart and checkout them all at once.
Will I receive a confirmation of my order?
Yes, you will receive a confirmation email immediately after placing your order. Please check your spam folder if you do not see it.
How do I know if a product is in stock?
The stock status is displayed on the product page. If a product is out of stock, please contact us for an expected delivery time.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number that allows you to track your package.
What should I do if I received the wrong product?
Please contact our customer service team directly. We will make sure you receive the correct product and arrange a return if necessary.
Can I place an order without an account?
Unfortunately no, because we want only business customers to be able to order from us to protect the market. If you have a reason to still order without a Chamber of Commerce, you can always email us.
Headquarters - Amersfoort
Our headquarters in Amersfoort is the beating heart of Sunwaytech. Here our specialists work to provide personal advice, efficient sales and expert support for installers and business customers. From this location we drive our strategy and always stay on top of things.
Data
Spoetnik 10
3824 MG Amersfoort
Netherlands
Opening hours
Mon-Fri 9 a.m.-6 p.m.
Logistics center - Zevenhuizen
Our logistics center in Zevenhuizen is the hub of our distribution. With a spacious warehouse and an efficient team, we ensure fast and reliable delivery of solar panels, home batteries and inverters. From this location, we serve installers and companies throughout the Netherlands and ensure that every project can start on time.
Details
Nijverheidscentrum 40
2761 JP Zevenhuizen
Netherlands
Opening hours
Mon-Fri 9 a.m.-6 p.m.
Our Team
Check in with us for all your questions about orders or (product) advice.
